Let the words of
my mouth, and the meditation of my heart, be acceptable in thy sight, O LORD,
my strength, and my redeemer. Psalms 19:14
Objectives
- Define
effective communication
- Explore hindrances to effective communication
A lot has
been said and written about the art of effective communication. You may have
even already taken a course on effective communication. What exactly is
communication and why is this an important skill for the Servant leader?
Generally, leaders communicate in order to effect action, motivate, encourage,
challenge, inform and correct. Jesus communicated in such a way that his message
did not leave anyone indifferent. Servant leaders as good stewards are equally
required to model their communication in a way that is uplifting and life
giving. How is your communication?
Per Anthony D’Souza, “effective
communication is the core of all leadership activity”. The Bible, for example,
is a book that communicates God’s mind to the world. It communicates His
vision, methods and ultimate promise to all those that accept His gift of
forgiveness and salvation through Jesus Christ.
Take this
short test to help determine our communication skills. Click here, https://www.activia.co.uk/communication-skills-test
answer the questions and hit submit. What did you discover about your
communication style?
Knowing how to communicate ideas,
vision, data, feelings etc. effectively is of absolute importance since all leadership
starts and ends with communication. All communication includes a
sender, their message, the receiver and medium
via which the message is being communicated. Never assume that just because you
spoke, your receiver(s) clearly understood your message. Seeking feedback is
therefore key, as this will help you determine if your communication was
effective. Humans communicate in the following ways:
- Spoken or Verbal – this could
either be face-to-face or telephone;
- Written – Includes
letters, sms, emails, books, blogs and/or other internet based written
communication;
- Non-Verbal
communication – This includes body-language (such as face expressions,
posture, crossing the hands etc.), dressing and other actions;
- Listening - Practice
active listening. Proverbs 18:13 -
He that answereth a matter before he heareth [it], it [is] folly and shame
unto him;
- Sign Language – Even though
this may be classified as an example of non-verbal communication, it
really does not fall under that category, as sign language is separate
means of communicating with people who have an auditory impairment.
Dr. Mehrabian estimated that spoken
communication consists of 55% body language, 38 % voice, tone, and only 7%
words! This implies that communication is not just about words. Emotions which
determine tone and voice as well as body language make up a higher percentage
of communication. Picture Jesus in your mind, after His disciples woke him up from sleep because the winds and the waves
hit hard on the boat and they were scared for their lives. How do you think He
sounded and what kind of body language (including facial expressions) did he manifest
when He asked them, “…Why are you,
so afraid…?” Matthew 8:26. Think about
this for a minute.
In order for the communication to
be effective, the sender must define the Who
(who is my target audience? Is my message relevant to them), What (what is my message and what
should I include or leave out? Proverbs 25:11 - A
word fitly spoken [is like] apples of gold in pictures of silver.), Why (why do I want to communicate this
message and why is it important?), When (when
is the right time to communicate) and How ( How should I communicate to
ensure greater understanding) of his/her message. In addition to this, the
sender must determine a means of evaluating how they intend to receive
feedback, which confirms the success of their message. Communication is termed successful
therefore only when meaning is transferred and a corresponding action is taken regarding
the exchange of information.
While everything may be in place to
ensure an effective communication, the sender has to seek to understand
possible hindrances. Hindrances may contribute in distorting the message and include (but not limited to):
- The receiver’s bias. Sometimes
people choose to hear/read what they would like to hear/read rather than
what is actually spoken/written);
- Medium of the communication. This could
include how the message is delivered in addition to vocabulary. Try to
decode this phrase: “Loquacious personages are frequently
intoxicated by their own verbosity!” Even though I may have
sounded super impressive, did you get what I meant? Was it helpful? Keep
it short and simple whenever possible.
- Distractions. It is not a
great idea to have a planning meeting in an area where there is a lot of
movement. Other sources of distraction can include mobile phones as well
as Power Point presentations that contain too much text, video or images.
- Poor Listening skills. Wherefore, my beloved brethren, let
every man be swift to hear, slow to speak, slow to wrath James 1:19. Great
communications starts with learning how to listen correctly. Are you a
good listener? There is definitely a reason why God gave each one of us, two
ears and just a single mouth. As servant leaders, we need to develop our
active listening skills; this is vital to becoming an effective
communicator. It is possible to hear without listening as listening is an
active process that requires a conscious effort and concentration. Repeat
back what you have heard to the speaker/sender to ensure you received the
message clearly. Use phrases such as, “please
confirm this is what you mean…” . In addition to using open-ended clarifying questions, stay focused, withhold
your personal judgements, do not interrupt, be careful not to stereotype
and if possible write down what you are hearing.
- Irrelevant facts. Tailor your message to fit
your audience. They do not need to know everything on the subject, just
the part that is relevant to their experience. Ephesians
4:29 - Let no corrupt communication proceed out of your mouth, but that
which is good to the use of edifying, that it may minister grace unto the
hearers.
While you seek to deal
with hindrances, do not forget to always seek to frame your message positively.
This will have greater receptibility than if you frame it negatively. Write and
speak for impact and clarity as well as seek to both provide as well as receive
feedback. The greatest communicator is one who first seeks to understand in all
humility where the people are, before trying to get their ideas through to them.
Week 8 Assignment:
- Rate your
communication skills using the following questions:
- Am I a good listener (1-5)?
- Do I speak clearly and confidently (1-5)?
- Do I seek to impact people with my writing (1-5)?
- Ask at least
5 different people in your inner circle (including at least one person
you interviewed in week 1) to evaluate your communication skills using
the following questions:
Am
I a good listener (1-5)?
Do
I speak clearly and confidently (1-5)?
What
can I do to improve on my communication?
- Set a SMART goal
for improving your communication.
- If
you had one idea that you would like to communicate to all your friends
for the next 12 months, what would that be? After writing the idea, write a brief
introduction (picture all your friends in one room and listening to you, as
you write your introduction). Post your introduction and share the link in your group.
- Write a brief summary of what you learned this week and explain why it is important for all leaders. Post on your blog and share this second link in your group also.
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